Shop Policies


Order Processing Time:
Please keep in mind that each item I sell is handmade and made when it is ordered. My statement necklaces, cuffs, & sashes are one of a kind. Order processing times may vary from 2-4 weeks for statement necklaces and cuffs and 3-6 weeks for sashes. Earrings, simple bracelets, and cup chain necklaces are generally shipped within 3 days. After you place an order you will recieve a confirmation email with the estimated shipping date. You will also recieve an email when the order is shipped. Rush orders are accommodated when possible & an additional charge may be required.

Payment Methods:
You can pay via your PayPal account or with a debit/credit card. Your debit/credit card payment will be processed through PayPal.

Order Cancellation:
Please contact me within 48 hours if you wish to cancel an order. Orders that have been mailed can't be cancelled.

Guarantee:
All of my pieces are guaranteed for one year. Simply send it back to me and I will fix it free of charge.

Damages:
If any item is damaged in transit, please contact me within 24 hours of delivery to arrange a replacement.

Return Eligibility:
For hygienic reasons I am unable to accept returns on hair accessories as I will not resell these items.

There are no full cash refunds for custom designs or customized items. There are no full cash refunds for OOAK items, such as Crystal Mosaic Statement Necklaces, cuffs, or sashes. These items can be exchanged for any items in my store. For example, if you purchase a 2” cuff & decide it is too large for you, you can exchange it for a smaller one & will receive a cash refund for the cost difference between the 2 items.

Return Process:
To initiate a return please contact me via email as soon as possible to arrange the return. Returned items must be postmarked back to me within 5 days of the date you received them. The item must be in it's original, unworn, sellable condition. If any of these conditions are not met a 20% re-stocking fee will be deducted from your refund. Shipping charges are not refunded. Please know that I will work with you and do my best to insure you are completely happy with your purchase. Please return items to:

The Crystal Rose
1953 Wasatch Dr
Sarasota, Fl 34235
Your return or exchange will be processed when I receive the item.

Custom Orders:
A 50% nonrefundable deposit is required to start the design process. The balance is due once the design is finalized & work starts on the item. Once the item is completed, I will send you a picture for your approval. Your item will not be shipped until you approve it. There are no refunds or exchanges for custom orders. Please know that I will work with you and do my best to insure you are completely happy with your purchase.


Installment Payments:
In some cases payment can be made in 2 installments. When the downpayment is made, you reserve a place on my work schedule. The order must be paid in full when work is started.

Shipping carrier:
All items are shipped via USPS. If you would like your order sent by another carrier I am happy to do that but you are responsible for any additional charges.

Domestic Shipment:
My standard delivery methods are USPS Priority and Express mail, but items under $150 be sent via first class mail. Unfortunately I cannot guarantee the delivery of any items sent via first class mail. This means that if the order is lost in the mail I can not offer you an exchange or a refund. I strongly recommend Priority Mail.

International Shipments:
If you choose First Class Shipping please keep in mind these items are not insured and may take as long as a month for delivery. Unfortunately I cannot guarantee the delivery of any orders sent via first class mail. This means that if the order is lost in the mail I can not offer you an exchange or a refund.

I strongly recommend upgrading all time sensitive orders to USPS Global Express or Priority mail. These orders are track able.

The buyer is responsible for all duties, tariffs, or taxes levied during the customs process. The buyer is responsible for any Value Added taxes levied by your government or the European Union. These fees vary from country to country. Payment of these fees is due upon delivery & is not included in the price of the item or the shipping charges. The Customs Value I declare is generally 1/2 the retail price you pay. Some countries require you to pick your order up from your local Post Office & pay the customs fees. A telephone number is required for all international orders per U.S. Federal postal regulations.

Please Note: Australia does not levy any customs fees for orders under $1200.
Below is a link to detailed info about The UK tax & delivery details.
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Revised 1/1/2018